Terms & Conditions.

Full terms · Last updated 31 August 2026

1. Who we are and what these terms cover

These terms and conditions (the “Terms”) govern your membership of mel.works (“Mel”, “we”, “us”), a private membership service operated from the Republic of Cyprus. By requesting or applying for membership, or using the service, you agree to these Terms. If you do not agree, please do not use the service.

2. Definitions

“Member” means the individual who holds the membership. “Household” means the Member, their partner and dependent children living at the same address. “Request” means any ask a Member sends us. “Supplier” means any independent third-party business or person we recommend, introduce or book on a Member’s behalf, such as restaurants, tradespeople, drivers, childcare providers or charter operators.

3. Membership and eligibility

Membership is personal to you and covers your Household. It is not transferable and may not be used for business purposes or on behalf of people outside your Household. You must be at least 18 years old. We may decline an application at our discretion. Founding Membership terms (including any locked rate) apply for as long as your membership remains continuously active.

4. What the service is

Mel is a team that finds, recommends, arranges, coordinates, books and facilitates services and experiences in Cyprus on your behalf. We act as an intermediary and coordinator. We are not a travel agency, an employment agency, a construction firm, a licensed professional adviser or a provider of regulated services, and nothing we say constitutes legal, medical, tax or financial advice. Where a Request touches a regulated field, we can introduce you to appropriately qualified providers; the advice is theirs.

5. What the service is not

We cannot guarantee availability or outcomes. A full restaurant is a full restaurant. We will always tell you honestly what is and is not possible, and we will usually propose alternatives. Requests must be lawful and reasonable; we may decline any Request that is unlawful, unsafe, abusive to our team or suppliers, or outside the spirit of the membership.

6. Fees, renewal and cancellation

Your membership fee is confirmed to you in writing before you join, is payable annually in advance, and covers access to the service. It does not include the cost of third-party goods and services. We will notify you clearly before each renewal. You may cancel at any time with effect from the end of your current membership year. Where you purchase membership at a distance as a consumer, you have a statutory right of withdrawal of 14 days from purchase; if you ask us to begin providing the service during that period and then withdraw, we may retain a proportionate amount for the service provided before withdrawal. Nothing in these Terms limits your statutory consumer rights under Cyprus and EU law.

7. Third-party services, pricing and referral fees

You pay Suppliers directly for their goods and services unless we agree otherwise for a specific Request. Our commitment on price is this: we will always try to obtain market price or better for you, and any member rate we negotiate is passed to you in full. Some of our trusted partners pay us referral fees for business we introduce. Such fees are paid by the partner, not by you, and do not increase the price you pay. Suppliers do not obtain recommendations by paying us; inclusion in our supplier list is based on quality, reliability and Member feedback.

8. Your contract is with the Supplier

When a Supplier provides you with goods or services, the contract for those goods or services is between you and the Supplier, even where we made the booking or introduction on your behalf. The Supplier is responsible for the performance, quality, safety and legality of their goods and services, including holding any licences and insurance their trade requires. If something goes wrong, tell us first: we will use reasonable efforts to help you resolve it, and Suppliers who let Members down are removed from our list. This assistance is goodwill, not an assumption of the Supplier’s legal responsibility.

9. Sharing information to fulfil Requests

Arranging things for you requires sharing relevant personal information with Suppliers: typically your name, contact details, relevant dates and addresses, party sizes, access arrangements and preferences relevant to the Request. By making a Request you ask us to share the information reasonably necessary to fulfil it. Details of what we share, with whom and on what legal basis are set out in our privacy policy, which forms part of these Terms.

10. Fair use

Membership covers whatever you reasonably need, handled one Request at a time, in the order received, and handled properly. It covers your Household’s personal life, not commercial activity. Sustained project work, such as renovation supervision, full relocations or event production, falls outside the membership fee and is scoped and quoted separately before any commitment. If a Member’s usage becomes so extreme that it affects the service for others, we will always raise it openly and honestly first. Where excessive use continues in breach of these Terms after we have raised it, we may decline renewal or end the membership early under section 11, with the refund described there.

11. Respect, and ending a membership early

Give us accurate information; keep your contact details current; pay Suppliers as agreed; and tell us promptly if something is not right. Beyond that, one thing matters to us as much as service: our team looks after members, and members look after our team. We do not accept harassment, threats, discrimination or persistent unkindness towards our people or our Suppliers, and we do not accept dishonest or unlawful use of the service, or repeated failure to honour bookings made at a Member’s request.

Where that happens, or where excessive use continues in breach of the fair use policy after we have raised it, we may end the membership early. Except in serious cases (such as threats, harassment or unlawful conduct, where we may end it immediately), we will tell you what the problem is and give you a reasonable chance to put it right first.

When we end a membership under this section, we refund the unused portion of the membership fee, calculated on the remaining full months of the membership year, within 14 days. We would rather part ways kindly and squarely than keep a relationship that is not working. A refund under this section is the full extent of our liability for ending a membership early.

12. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law. Subject to that: we are not liable for the acts, omissions, goods or services of Suppliers; we are not liable for losses that were not a foreseeable result of our breach of these Terms; and our total aggregate liability to a Member in any membership year is limited to the membership fee paid for that year. We are not liable for delays or failures caused by events outside our reasonable control.

13. Communications

The service operates primarily through WhatsApp during our published service hours, with email as a fallback. Service-related messages are part of the membership. Marketing communications are sent only with your separate consent and can be stopped at any time.

14. Intellectual property

The mel. name, wordmark, website content and materials are our property or licensed to us. You may not use them commercially without our written permission.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will give Members reasonable advance notice, and the current version will always be available on this page. Changes do not apply retroactively to a membership year already paid, except where required by law.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction, without prejudice to any mandatory consumer protections of your country of residence. As an EU consumer you may also use the European Commission’s Online Dispute Resolution platform. We would rather resolve anything directly: talk to us first.

17. Contact

Questions about these Terms: ask@mel.works, or message us on WhatsApp.